Contact Tunenoodle

Support hours are Monday–Friday, 10:00–18:00 (UTC+8). Messages received outside these hours remain in the inbox for the next service window.

For generation, playback, download, cover-image, sign-in, or library problems, include your account email, browser and device, relevant task or song ID, what you expected, and what happened.

For missing credits, duplicate or incorrect charges, refund requests, or checkout problems, include your account email, purchase time, credit-pack name, and Waffo identifier if available.

Use the email connected to your account when requesting access, correction, export, or deletion. We may verify account ownership.

Identify the work or right you control, the Tunenoodle song, task, or URL involved, why you believe it infringes your rights, and reliable contact information.

Describe the affected URL or feature, the impact, and safe reproduction steps. Do not access other users' data, disrupt the service, or publish an unresolved issue.

Do not email passwords, full card details, bank credentials, OAuth codes, API keys, secret keys, private audio, identity documents, or sensitive personal information unless support specifically requests what is necessary.

These translations are provided for convenience. If a translated version conflicts with the English version, the English version controls to the extent permitted by law.