Refund Policy

Email support@tunenoodle.com within 24 hours after purchase. A request in that window is generally eligible when no more than 100 credits from that purchase have been used. A failed-generation credit return is not a cash refund.

Write from the email linked to your account and include the purchase time, credit-pack name, issue, and Waffo order, checkout, transaction, or receipt identifier if available.

Tunenoodle sells one-time digital credit packs and recurring memberships. This policy applies to both. Requests later than 24 hours or after more than 100 credits from the purchase have been used may be declined unless mandatory law requires otherwise. Cancelling a membership stops future renewals and leaves the period you already paid for in place until it ends.

A qualifying platform-side generation failure may restore product credits automatically or after review without reversing payment. Contact us promptly for missing credits, duplicate charges, or an incorrect amount so we can review the Waffo order, webhook and credit ledger.

We may decline requests outside the eligibility boundary, creative-preference or prompt-choice complaints, user error, third-party publishing rules, fraud, refund or chargeback abuse, account sharing, or Terms violations.

Approved refunds go to the original payment method through Waffo. Banks and payment networks control arrival time; taxes, currency conversion and bank or network fees may affect the final amount.

Nothing here removes mandatory consumer rights. Send billing and refund questions to support@tunenoodle.com. Support hours are Monday–Friday, 10:00–18:00 (UTC+8).

These translations are provided for convenience. If a translated version conflicts with the English version, the English version controls to the extent permitted by law.